Frequently Asked Questions
Can Eftposnow help set up your merchant number?
Yes, we can in most cases. If you are requiring a new or additional merchant number please phone Eftpos Now on 0800 33 33 04 and we will be able to assist you.
I am a new business – Can I have an Eftposnow terminal on a trial basis?
Eftpos Now offers a flexible range of options including a short-term trial if you are a new business or a business that needs to trial an Eftpos terminal to see how it goes. We hire & sell Eftpos terminals NZ wide, so wherever you do business, we can help.
Who is Paymark Network?
When you use your EFTPOS debit or credit card to pay for goods or services in shops or online, chances are Paymark has played a part in the transaction. They are essentially the middleman, speaking with your bank and the point of sale technology (e.g. EFTPOS machine) to move money from your bank account to the place you are purchasing from. From their beginnings in 1989, they have grown to become New Zealand’s leading payments provider, processing over 75 per cent of all our nation’s electronic transactions.
How do I organise Paywave?
Most new technology is Paywave capable. Call Eftpos Now on 0800 33 33 04 and we will assist in getting this set up for you. If you have an older Eftpos terminal, we will be able to talk to you about upgrading.
I don’t have a phone line or broadband but want Eftpos in my business – can Eftposnow help me?
Yes, absolutely. There are terminals with different communications capabilities so whatever your comms set up is, Eftpos Now can help you with the right Eftpos terminal.
Do I have to settle my Eftpos terminal/s each night?
This is not crucial, as each night your transactions automatically get transferred to your account whether you settle your Eftpos unit or not.
I have just changed my Eftpos paper roll and now it is not printing. Why is this?
Eftpos rolls need to be thermal paper and can only print on one side, flip the roll over and you will find that it will start printing.
What is the Multimerchant feature?
Each Eftpos unit can take up to 8 different merchants. This works well in situations such as doctors’ surgeries, dentist clinics or any business where there are multiple people with different bank accounts needing to take payments through one Eftpos terminal.
What is offline mode?
Electronic Offline Voucher (EOV) is a failover system which allows merchants to store transactions securely in offline mode should the connection to the banking network become temporarily unavailable. These transactions are processed once the connection to the banking network has been restored.
How do we accept 'card not present' or be able to do 'refunds'?
Your bank will be able to set you up to do both these functions. Please phone Eftpos Now for clarification around this on 0800 33 33 04.
Why do I require software updates?
The latest Eftpos technology self-updates periodically to ensure the Eftpos terminal always has the latest security software. The terminal will only be able to perform updates through either broadband or GPRS. If your terminal is still running over a phone line it will not update.
Need Eftpos Now?
Eftpos terminals NZ wide
EftposNow provides mobile and countertop EftPos terminals NZ wide for both big and small businesses alike. Our durable, portable and affordable mobile Eftpos solutions mean you can offer contactless ‘Tap & Go’ technology wherever and whenever you’re doing business.
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Read what our customers say…
Thank you for all of your help and assistance! It’s not often I come across businesses with such great customer service skills and services in my travels. Would highly recommend Eftpos Now to anyone!