Frequently Asked Questions
Can eftposnow help set up your merchant number?
Yes, we can in most cases. If you are requiring a new or additional merchant number please phone eftposnow on 0800 33 33 04 and we will be able to assist you.
I am a new business – Can I have an eftposnow terminal on a trial basis?
eftposnow offers a flexible range of options including a short-term trial if you are a new business or a business that needs to trial an EFTPOS terminal to see how it goes. We hire & sell EFTPOS terminals NZ wide, so wherever you do business, we can help.
Who is Paymark Network?
When you use your EFTPOS debit or credit card to pay for goods or services in shops or online, chances are Paymark has played a part in the transaction. They are essentially the middleman, speaking with your bank and the point of sale technology (e.g. EFTPOS machine) to move money from your bank account to the place you are purchasing from. From their beginnings in 1989, they have grown to become New Zealand’s leading payments provider, processing over 75 per cent of all our nation’s electronic transactions.
How do I organise Paywave?
Most new technology is Paywave capable. Call eftposnow on 0800 33 33 04 and we will assist in getting this set up for you. If you have an older EFTPOS terminal, we will be able to talk to you about upgrading.
I don’t have a phone line or broadband but want EFTPOS in my business – can eftposnow help me?
Yes, absolutely. There are terminals with different communications capabilities so whatever your comms set up is, eftposnow can help you with the right EFTPOS terminal.
Do I have to settle my EFTPOS terminal/s each night?
This is not crucial, as each night your transactions automatically get transferred to your account whether you settle your EFTPOS unit or not.
I have just changed my EFTPOS paper roll and now it is not printing. Why is this?
EFTPOS rolls need to be thermal paper and can only print on one side, flip the roll over and you will find that it will start printing.
What is the Multimerchant feature?
Each EFTPOS unit can take up to 8 different merchants. This works well in situations such as doctors’ surgeries, dentist clinics or any business where there are multiple people with different bank accounts needing to take payments through one EFTPOS terminal.
What is offline mode?
Electronic Offline Voucher (EOV) is a failover system which allows merchants to store transactions securely in offline mode should the connection to the banking network become temporarily unavailable. These transactions are processed once the connection to the banking network has been restored.
How do we accept 'card not present' or be able to do 'refunds'?
Your bank will be able to set you up to do both these functions. Please phone eftposnow for clarification around this on 0800 33 33 04.
Why do I require software updates?
The latest EFTPOS technology self-updates periodically to ensure the EFTPOS terminal always has the latest security software. The terminal will only be able to perform updates through either broadband or GPRS. If your terminal is still running over a phone line it will not update.
Need EFTPOS Now?
EFTPOS terminals NZ wide
EFTPOS Now provides mobile and countertop EFTPOS terminals NZ wide for both big and small businesses alike. Our durable, portable and affordable mobile EFTPOS solutions mean you can offer contactless ‘Tap & Go’ technology wherever and whenever you’re doing business.
If have any questions at all, email us at firstname.lastname@example.org or call 0800 33 33 04; we’d love to hear from you. We rent, sell and service EFTPOS terminals NZ wide and we provide 24/7 backup.
Don't just take our word for it!
Read what our customers say...
Thank you so much for being such an incredible help and so wonderful to deal with. Using the Eftpos machine made it so much easier. The day was a success, I am so pleased, I will definitely use EFTPOS Now again.
Sophie from Sophie Aniek, Wellington
We have always had fantastic service from EFTPOS Now. We use them for one day sales and always find them efficient and pleasant to deal with. We wouldn’t use anybody else and can’t recommend them highly enough.
We found the professionalism and service we received from EFTPOS Now was first rate. The team are friendly, happy to help and very knowledgeable of their product. We would recommend them without hesitation.
KAREN CARR, HEAD TEACHER – MAHURANGI KINDERGARTEN
The team at EFTPOS Now are always incredibly easy to work with, and are our go to supplier for Eftpos and tills for events from a few hundred people to 5,000 +. They are always ready to go the extra mile with any issues and cannot recommend them highly enough.
Loop | Dan Clist
As a new business I hadn’t had any experience of what was involved in setting up and using Eftpos. Having EFTPOS Now’s guidance and support made the whole process hassle free. Their lovely consultant Julia just organised all the paperwork; she came to the shop to install the equipment and trained me on how to use Eftpos (it was so easy I don’t know what I was worried about!). EFTPOS Now’s helpline means they are always available on the phone whenever I need assistance.
My business has now expanded….I never lose a sale because the customer doesn’t have cash and I can take orders over the phone. I also have very little cash to keep secure and bank.
Having Eftpos has proved to be such an asset to my business and with the fantastic support of EFTPOS Now a stress free process.”
Melanie Dickins - Love Flowers, Helensville
EFTPOS Now are an excellent, reliable company that offer a great product with service to back it up. We have always enjoyed top rate service and are delighted to recommend them.
Jan Baker, Director – Furniture City
Thank you so much for helping to make the transition to EFTPOS Now service as smooth as possible for me. It’s a joy to deal with people who listen.
Stephanie Hill - Daisy Hill Designs
Can't tell you how impressed we are with the level of service EFTPOS Now provided. We will be using EFTPOS Now for all our events. In fact, we've recommended you already.
I want to thank the IdealPos team for the amazing service provided to Silver Fern Farms to support a smooth Butcher’s Block roll out. I must say, I have not received that level of service in a very long time. From the moment we contacted your company, you were prompt and very efficient. Your professionalism and attention to detail were evident in every step of the process.
Your service exceeded my expectations, and we are grateful for the quality and care you demonstrated. Your commitment to providing exceptional service is truly commendable, and I wanted to express my sincere appreciation for your hard work and dedication.
Please know that your efforts did not go unnoticed. Once again, thank you for your exceptional service. We enjoyed working with you.
Kazz McDonald, Silver Fern Farms
If it wasn’t for Julia’s friendly and efficient service we wouldn’t be able to launch tomorrow at our grand opening event. From our first phone call, the email communication, following up, she went above and beyond and that is rare to find these days. We weren’t left wondering where we were at with any stage of the process. We even got our unit delivered to our new location. That’s service with a smile! Thank you so much Julia. We couldn’t have done this without you.
Hiria Aorangi, Korowai by Hiria
I wanted to drop you a line to thank you and the team at Eftpos Now for your awesome support as we helped our customers, communities and business recover from Cyclone Gabrielle. We have been amazed by what our frontline teams achieved in the recovery so far, but also proud of the role played by our central teams and supplier partners. Eftpos Now have been an important part of that – the mobile EFTPOS units you were able to source and distribute at no notice made a genuinely impactful difference to the communities of the stores we deployed them to.
Simon Kennedy, Chief Digital Officer, Foodstuffs North Island