The way customers pay has changed just as much as what they’re buying. People expect fast, contactless transactions, minimal waiting, and the ability to pay wherever they are. Whether that’s at the counter, at the table, or out on the shop floor, convenience is now an essential part of the customer experience.
That’s where solutions like PaySuite® FLEX come in. It’s a modern payment tool that allows businesses to accept contactless flex payments directly on compatible Android devices, without the need for a traditional EFTPOS terminal.
At EFTPOS Now, we work with New Zealand businesses to provide practical, reliable payment solutions. PaySuite® FLEX is one of the tools we offer to help our clients adapt to changing customer expectations while keeping things simple behind the scenes.
In this guide, our EFTPOS specialists walk you through what PaySuite® FLEX is, how it works, and why it could be a smart addition to your business.
PaySuite® FLEX is a software-based payment solution that turns Android devices with NFC capability into contactless payment terminals.
In simple terms, it allows you to accept tap-and-go flex payments directly on a tablet, POS screen, kiosk, or mobile device. There’s no need for a separate EFTPOS terminal, the device itself becomes the payment point.
This makes it a flexible option for businesses that want to take payments in more places without adding extra hardware.
Instead of relying on a fixed payment terminal at the counter, you can bring the payment experience to the customer. That could mean taking payment at the table in a restaurant, on the shop floor in a retail store, or out in the field for mobile businesses.
At its core, PaySuite® FLEX uses NFC technology. This is the same technology behind contactless payments like payWave and mobile wallets.
Once installed on a compatible Android device, the software enables that device to securely accept contactless flex payments. A customer simply taps their card, phone, or smartwatch against the device, and the payment is processed.
Because it’s software-based, there’s no need to connect or maintain a separate EFTPOS terminal. Everything happens within the device itself, making the process faster and more streamlined.
For businesses already using Android-based POS systems or tablets, the transition can feel very natural as it integrates into your existing workflow rather than adding another layer for you to manage.
Traditional setups often involve a POS system plus a separate EFTPOS terminal. While that works well for many businesses, it can limit where and how payments are taken.
With PaySuite® FLEX, your existing Android device becomes the payment terminal. That means fewer devices on the counter, less clutter, and fewer things to maintain or troubleshoot.
For small businesses in particular, this can be a cost-effective way to expand payment capabilities without investing in more hardware, especially as demand for flex payment shopping experiences continues to grow.
If you’re not sure whether PaySuite® FLEX is right for you, we can help you assess whether a software-based solution like this fits your setup, or whether a traditional EFTPOS terminal is still the better option.
PaySuite® FLEX is particularly useful in environments where flexibility matters. For busy cafés and restaurants, it can help with queue-busting during peak times. Staff can move through lines and take flex payments on the spot, reducing congestion at the counter.
For retail stores, it enables mobile selling. Instead of sending customers to a checkout, staff can complete transactions wherever the customer is in the store.
For delivery drivers and service-based businesses, it provides a simple way to accept contactless payments in the field without carrying additional equipment.
This kind of flexibility is becoming increasingly important as businesses look for ways to improve efficiency and adapt to customer expectations.
Another key strength of PaySuite® FLEX is its ability to integrate with existing POS systems and other applications.
Rather than operating as a standalone tool, it can work alongside your existing systems to create a more connected payment experience. This can help streamline operations and reduce the need for manual processes.
For example, flex payment transactions can be linked directly to sales data, making reporting and reconciliation easier. Marketing tools and promotional campaigns can also be connected, allowing businesses to gain valuable insights into customer behaviour and spending patterns.
PaySuite® FLEX also opens up opportunities to enhance customer engagement.
Because the payment process happens within a software environment, it’s possible to incorporate loyalty programmes, promotions, and even charitable donations directly into the transaction flow.
For businesses, this creates a more connected experience. Customers can earn rewards, redeem offers, or contribute to causes without needing separate systems or steps.
This is particularly beneficial for small businesses in New Zealand, as it can be a simple way to build stronger relationships with customers and encourage repeat visits.
Like any payment solution, PaySuite® FLEX isn’t a one-size-fits-all answer. It’s best suited to businesses that already use or are open to using Android-based devices and want to take advantage of contactless payments in a more flexible way.
If your business relies heavily on contactless transactions and you’re looking to reduce hardware or improve mobility, it could be a great fit.
However, if you need full functionality including insert and swipe transactions, or if you operate in an environment where a traditional terminal is more practical, a standard EFTPOS solution may still be the better option.
That’s where working with experienced EFTPOS specialists really makes a difference.
At EFTPOS Now, we don’t believe in pushing one solution for every business. Our approach is to understand how you operate and recommend the tools that will actually make your day-to-day easier.
PaySuite® FLEX is one of several options we offer to help businesses take payments efficiently. If it’s the right fit, we’ll help you get set up and make sure it integrates smoothly with your existing systems.
If something else suits your business better, we’ll guide you in that direction instead.
With over 20 years of experience in the New Zealand EFTPOS industry, our team has helped businesses of all sizes find payment solutions that work for them, not against them.
If you’re curious about how PaySuite® FLEX could work in your business, get in touch with us today. We can talk you through your options, answer your questions, and make sure you end up with a payment solution that fits your business now and into the future.
